Terms and Conditions

"Cancellations, liability and more..."

"booking terms & Conditions"

Read carefully and feel free to contact us with any concerns.

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise.

Please present your voucher upon arrival to the staff at the meeting point of your activity. The location of the meeting point can be found in the description of the tour and is stated on your booking confirmation. We can not be held responsible for customers showing up late for their scheduled activity.

The travel products and services sold through Isla Cozumel Day Pass are subject to availability and can be withdrawn without notice. Tour is confirmed when full payment is received.

We request that you carefully check all the information on your voucher including the activity, date, time, meeting point, number of people on your voucher and to contact us immediately if these are not correct.

Customer cancellation more than a week in advance: 15% administration fee

Customer cancellation between a week and 48 hours prior to departure date: 50% of the total amount

Customer cancellation less than 48 hours prior to departure date and time or no-show: Not refundable

Customer cancellation due to sickness or injury: 100% refund (a doctor's note is required)

Cancellations by the tour operator due to inclement weather: 100% refund

Customer Support

If you have any concerns, pre-sale questions or any problem, just contact us. We're here to help.

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